General Questions

Q. Is FaxLogic right for me?
A. FaxLogic combines all the convenience, features and benefits of analog fax, Internet Fax and fax servers, without the drawbacks and expense. It is a complete fax document management system that securely sends, receives, stores and manages all of your business documents. FaxLogic lets you send real paper faxes over the Internet using any standard fax machine, without a phone line.
Q. Why should I choose FaxLogic over other Internet Fax services?
A. Legacy Internet Fax services don't support fax machines. FaxLogic lets you keep your fax machine and give it Internet-powered features. In addition, FaxLogic provides dozens of productivity features you won't find anywhere else. Try FaxLogic risk-free for 90 days. We guarantee you'll find FaxLogic superior to any other fax service, at any price.
Q. I'm already using Internet Fax from another service provider. Is it easy to switch to FaxLogic?
A. Yes. FaxLogic makes it easy to switch. In addition to sending and receiving faxes with FaxLogic, you can forward inbound faxes from your old fax service to FaxLogic. This lets you manage all your faxes in one place, using FaxLogic's Advanced Web Client. Then, when you are ready, cancel your old service.
Q. Can I keep my existing local or toll-free fax number?
A. In most cases, we can port your local or toll-free fax number to FaxLogic. We also provide new local and toll-free fax numbers.
Q. Can I get a new local fax number in a different area code?
A. Yes. We can provide fax numbers in any area code in our extensive inventory, which is growing all the time.
Q. Will there be service interruption while I switch to FaxLogic?
A. No. You can connect both your fax machine and your analog fax line to the Fax Adapter. This setup routes analog fax calls through your Fax Adapter to FaxLogic while your fax number is being ported. After your fax number is ported, your incoming fax calls go directly to FaxLogic, creating a seamless transition. At that point, your analog fax line is no longer used.
Q. Are my faxes secure?
A. Yes. FaxLogic stores all user data and files using secure 128-bit AES encryption or optional high-security 256-bit AES encryption. In addition, all traffic between the Advanced Web Client and FaxLogic uses encrypted Secure Sockets Layer (SSL) connections.
Q. Is FaxLogic compliant with industry regulations for legal, medical and financial institutions?
A. FaxLogic uses the highest levels of security and encryption available, to protect data at-rest and in-transit. FaxLogic leads the industry for true end-to-end fax security, which enables government, education, legal, medical and financial institutions to maintain compliance with HIPAA, GLBA and other industry regulations.
Q. What kind of equipment do I need to use FaxLogic?
A. You can use any number and combination of ordinary fax machines, computers, scanners, multi-function printers, smartphones and tablets. To use your existing fax machine, you will need our exclusive Fax Adapter, which lets you connect any standard fax machine to FaxLogic over the Internet. With support for multiple Fax Adapters per account, you can connect as many fax machines in as many locations as you need.
Q. What technical skills are required to use FaxLogic?
A. Anyone who can use a standard fax machine is ready to use FaxLogic. Anyone familiar with desktop e-mail software (e.g. Microsoft Outlook) or a webmail service (e.g. Gmail, Hotmail, Yahoo! Mail) will have no problem using FaxLogic's Advanced Web Client.
Q. Will I need a new fax machine, document scanner or other equipment?
A. No. FaxLogic works with your existing equipment, and you can use your fax machine with or without a computer. FaxLogic lets you choose any number and combination of standard fax machines, computers, scanners and web-enabled mobile devices to send and receive faxes.
Q. What's a Fax Adapter and why do I need one?
A. FaxLogic's exclusive Fax Adapter is a small, portable device that lets you connect any standard fax machine to FaxLogic over the Internet, eliminating the need for a phone line. Finally, you can send faxes over the Internet reliably, using your existing fax machine and document workflow. To use your fax machine with FaxLogic, you will need our exclusive Fax Adapter. If you only send faxes from your computer, the Fax Adapter is optional. With FaxLogic, you can choose any number and combination of fax machines, computers, scanners, multi-function printers, smartphones and tablets to send and receive faxes.
Q. How many fax machines can I connect to FaxLogic?
A. FaxLogic lets you connect as many fax machines and other equipment as you need.
Q. Can I have more than one fax number in the same account?
A. Yes. FaxLogic lets you have as many local and toll-free fax numbers as you need, and you can consolidate them in one account with one bill, making administration and accounting simple and convenient.
Q. How many users can I have?
A. FaxLogic lets you have as many users as you need. Each user gets a separate login and password with customizable access permissions.
Q. Do I need to purchase or download special software and drivers?
A. No. With FaxLogic, there is no software to purchase, download or maintain. FaxLogic's Advanced Web Client is platform-independent and runs in any standard web browser.
Q. What is the Advanced Web Client?
A. FaxLogic's Advanced Web Client is a web browser application that lets you send, receive, sort, store, manage and share all your faxes, documents and files online. In addition, account administrators can use the Advanced Web Client to manage your FaxLogic account configuration and settings. The Advanced Web Client is platform-independent and works equally well in Windows, Mac and Linux environments. The intuitive user interface is easy to learn and easy to use, and it delivers power-user features with a familiar desktop software experience. With FaxLogic's Advanced Web Client, you can manage all your fax communications using a web browser anytime, anywhere.
Q. How many faxes can I save in my archive?
A. This depends on the size of your archive. Each gigabyte stores approximately 12,000 fax pages.
Q. Can I upload and store high-resolution color images from my scanner?
A. Yes, you can upload, store, manage and share all of your documents, files and images, using the Advanced Web Client.
Q. What else I store in my archive?
A. FaxLogic lets you upload, store, manage and share all of your documents, files and images, using the Advanced Web Client.
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15950 Dallas Parkway · Suite 400 · Dallas, Texas 75248
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+1 (972) 664-3801 Fax